Customer questionnaire

2 Product name (in case of separate units, indicate the main product),
serial number of the product

Product name

. .

Serial number

3 Evaluate the criteria (if the answer is negative/unsatisfactory
or the score is below 3, please indicate the reason in the comment):

1. Compliance with delivery terms and conditions

1.1 Was there a delay in delivery dates?

Yes

Your comment

1.2 Was there a failure to meet delivery deadlines?

Yes

Your comment

Other comment on the terms of delivery:

4. Completeness and comprehensiveness of operational documentation

4.1 Operational documentation allows you to understand and study the rules for using the product for its intended purpose, maintenance, and routine repairs

Your comment

4.2 Operational documentation allows you to understand and study the rules for using the product for storage and transportation

Your comment

4.3 Errors in operational documentation

Yes

Your comment

Other notes:

5. Packaging quality

5.1 Quality of manufactured containers and packaging

Your comment

5.2 Protection and safety of spare parts and accessories from external influences when they are kept in the package for a long time

Your comment

5.3 Convenience of unboxing spare parts components

Your comment

5.4 Quality of marking of storage locations for spare parts and accessories

Your comment

5.5 Sufficient number of spare parts components

Yes

Your comment

5.6 Availability of locking devices that restrict access to spare parts components

Yes

Your comment

5.7 Notes on locking devices that limit access to spare parts components

Yes

Your comment

Other notes:

6. Provision of Technical Support

6.1 Speed of processing requests that were sent to JSC ZASLON

Your comment

6.2 Troubleshooting speed

Your comment

6.3 Quality of technical support from the moment of contact

Your comment

6.4 Quality and reliability of information received from JSC ZASLON

Your comment

6.5 Level of qualifications of JSC ZASLON employees providing technical support

Your comment

6.6 Sufficiency of contact information

Yes

Your comment

Other notes:

7. Claim work

7.1 Timely consideration of comments and quality complaints

Your comment

7.2 Satisfaction with the results of resolving complaint issues

Your comment

Other notes:

4 What metrics are important to you that are not listed, if any?

Your comment:

5 Please indicate your comments, suggestions and wishes for improvement of work and further cooperation

Your comment:

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We will definitely use your comments and suggestions to improve our products and the way we interact with you.

Customer questionnaire

In order to satisfy our customers, please, fill out the questionnaire below: